Contact Us

Contact Information

We are here to support you. Connect with the Drco team directly.

At Drco (operating online via www.drco.shop), consumer trust, structural transparency, and professional operational accountability are our core values. Whether you have an inquiry regarding our minimalist ceramic collections, require real-time updates on your logistics transit to Singapore, or need guidance on executing a zero-cost 30-day return, our professional customer care desk is fully equipped to deliver prompt assistance.

Official Corporate Credentials

Store Trade Name: Drco
Legal Entity Name: PINNED CO PTY LTD
Corporate Identifier: Australian Company Number (ACN): 698 143 636
Authority of Record: Registered under the Corporations Act 2001 in Victoria, Australia
Registered HQ Address: 2 Rankins Ln, Melbourne, VIC, 3004, Australia

Direct Communication Nodes

Electronic Mail Support

info@drco.shop

Our primary channel for all order modifications, tracking lookups, billing inquiries, and return documentation processing. We pledge an authentic human response within 24 business hours.

Corporate Telephone Line

+61 (480) 804-029

Dedicated live voice infrastructure for immediate enterprise operational verifications and regulatory inquiries. Standard international call rates may apply based on your local network provider.

Operational Availability

Our centralized design framework and legal operations operate dynamically out of Victoria, Australia, while our customer care matrix is strategically synced to serve our primary target demographic in Singapore.

  • Operational Days: Monday through Friday (Excluding officially gazetted national and regional public holidays in Victoria, Australia and Singapore).
  • Standard Service Hours: 9:00 AM to 6:00 PM (GMT+08:00) Singapore Standard Time (SST) / 11:00 AM to 8:00 PM (GMT+10:00) Australian Eastern Standard Time (AEST).
  • Inquiries Placed on Weekends: Emails sent to info@drco.shop after 6:00 PM on Friday will be placed in our priority queue and systematically addressed by our customer care agents commencing early Monday morning.

Regulatory and Compliance Oversight Note: As a brand under PINNED CO PTY LTD (ACN: 698 143 636), we maintain a zero-tolerance policy against automated response systems for resolving severe buyer complaints. Every incoming ticket is addressed manually by a real support representative. For secure verification of entity data under consumer protection mandates, please quote your unique 5-digit Order ID in all communication subject fields.