Refund & Return Policy

Refund & Return Policy

At Drco, user satisfaction and strict compliance with global consumer protection standards form the foundation of our business. If you are not completely satisfied with your purchase, we are here to support you with an honest, transparent, and completely risk-free return process.

1. 30-Day Return Guarantee Window

We offer a comprehensive 30-day return policy. This means you have exactly 30 calendar days from the date your package was physically delivered to your destination address to request a formal return.

2. Return Eligibility Criteria

To qualify for a successful return and full refund, the item must be returned in its original condition:

  • Unused, unwashed, and undamaged by human intervention.
  • In its original factory packaging with all product labels, protective elements, and instructions fully intact.
  • Accompanied by the original digital invoice or proof of purchase from www.drco.shop.

3. Zero-Cost Returns (Free Return Shipping)

To eliminate friction for our valued Singapore buyers, we offer Free Returns for all eligible items:

  • Return Shipping Fee: $0.00 USD (Drco covers  of the return shipping logistics cost).
  • Restocking Fee: $0.00 USD. We never charge restocking, handling, or open-box penalties.

4. Damaged, Faulty, or Incorrect Items

Please inspect your order immediately upon arrival. If an item is structurally defective, broken during transit, or if you receive an incorrect product variant, please document the issue immediately with clear photographs and contact our support team at info@drco.shop. We will arrange an expedited free replacement or a priority refund.

5. Step-by-Step Return Procedure

  1. Initiate: Send a direct email to info@drco.shop specifying your Order Number and the item(s) you wish to return.
  2. Label Issuance: Our support team will review your application within 24–48 hours and email you a pre-paid return shipping label along with specific drop-off instructions.
  3. Package & Dispatch: Securely place the item in its original packaging, affix the provided pre-paid label onto the outer box, and drop it off at the designated local courier station.

6. 10-Day Refund Processing Window

Once your returned package is delivered back to our logistics fulfillment hub, our quality control team will inspect the items to verify compliance with our eligibility criteria.

We will notify you via email regarding the approval or rejection of your return. Once approved, the refund will be executed immediately. The funds will be credited automatically back to your original payment method (e.g., Credit Card or PayPal) within 10 business days. Please note that banking institutions may require additional processing periods to update your statement.