Contact information

Contact Information

We believe in maintaining open, accessible, and transparent communication with our community. If you have inquiries regarding our product collections, order logistics status, custom bulk orders, or if you require immediate assistance regarding a pending return, please feel free to reach out to our dedicated support channels.

Our operational details and official corporate contact parameters are transparently published below:

Store Name: Drco

Parent Corporate Entity Name: PINNED CO PTY LTD (ACN: 698 143 636)

Physical Corporate & Operational Address: 2 Rankins Ln, Melbourne, VIC, 3004, Australia

Customer Service Telephone: +61 (480) 804-029

Official Operational Email Support: info@drco.shop

Official Store Domain: www.drco.shop

Customer Support Availability Window:

  • Days: Monday through Friday (Excluding international public holidays).
  • Hours of Operation: 9:00 AM – 6:00 PM (GMT+08:00) Singapore Standard Time.
  • Guaranteed Response Window: We systematically pledge to respond to all authentic email correspondences sent to info@drco.shop within 24 hours on business days.